Symptom
HostGator customers may experience an Invalid License message displayed when accessing the WHMCS admin area:
You may also encounter storage related errors, such as an inability to attach files to client accounts or support tickets, and apply automatic updates within WHMCS.
Cause
We have observed HostGator making mass changes to the home directory in which account files are located.
This is presumed due to a server migration or configuration changes.
To confirm if this is the case, observe the Home Directory value within cPanel to see if it has changed from:
/home/username
to:
/home2/username
Solution
Updating the WHMCS software following a change in home directory paths is a 3 stage process.
The End! should you have any inquiries, we encourage you to reach out to the Vercaa Support Center without hesitation.
